10th October 2011: Email from Lee Robinson

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Dear Ms Bove

Complaint: AVOW – One Wrexham Charter of Belonging

Thank-you for your email, received 29 September 2011, in relation to your complaint about the Association of Voluntary Organisations in Wrexham (AVOW).

The Charter of Belonging includes a complaints process, detailed below for your information. We would suggest that, in the first instance, you raise the matter directly with AVOW who are obliged to adopt the framework set out in the Charter.

I hope that this answers your concerns at this stage. If you need to contact the Council in relation to this matter, please use the details below.

Sue Bywater, Acting Corporate Complaints Officers, Corporate & Customer Services, Guildhall, Wrexham L11 1AY
Tel. 01978 292201

Yours sincerely

Lee Robinson, Strategic and Performance Director

Wrexham County Borough Council
Tel: 01978 292401

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