17th November 2011: Email from Lawrence Isted

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Dear Ms Gove

Thank you for your most recent e-mail (dated 16th November) addressed to Celia Hart (Equalities Manager). I am responding as the Head of Department responsible for equalities in the Council.

As stated in Sue Bywater’s (the Corporate Complaints Officer) e-mail to you on 18th October, the Council is liaising with AVOW as required under the Charter. In this respect, the Charter specifically states that the purpose of such liaison is to help resolve a problem and improve services and the way they are delivered. I have written to AVOW regarding your complaint, asking them to advise me on what actions they are taking to address any concerns raised under the Charter. I will contact you again when I have received and considered AVOW’s response.


Lawrence Isted,
Head of Community Wellbeing and Development, Wrexham County Borough Council
(01978 292500)

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